After an update to the Windows operating system some systems will need to disable a power setting within the Windows operating system. This may help to address issues with intermittent USB connectivity.

Step 1: the windows key + R on keyboard and type "Control Panel" into the text field.

Step 2: Select "System and Security"

Step 3: Click on “Change when the computer sleeps”

Step 4: Click "Change advanced power settings"

Step 5: Under USB Settings select disable for "USB Selective suspend settings"

Step 6: Click Apply.

The above steps should be enough for most cases, if USB connection issues persist continue with the following steps:
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• Open Device Manager by typing the Windows logo key on the keyboard and typing "Device Manager" to bring up the App.
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• Expand the "Universal Serial Bus" controllers tree.
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• Double click each entry, then click the "Power Management" tab. Uncheck the option to "Allow the computer to turn off this device to save power". Click OK.
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Repeat for all of the devices that have the power management tab available. * (Not all of the entries will have the option and can be ignored.)
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• Finally expand the "Human Interface Devices" (HID) tree and repeat the process with all of the "USB Input Device"(s). Uncheck the option.
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Exit Device Manager.
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