At RealSimGear we know that setting up your first components for your home flight simulator can seem like a daunting task. RealSimGear provides a number of support options for you to assist in getting your components or RealSimGear Flight Simulation system setup and configured for your use.
Free Support Options
Self-Service - Customers can refer to our RealSimGear Support Site for setup guides and help articles
Email - Send an email to our support team via support@realsimgear.com - Response is typically within 24 business hours.
Chat - Open up the chat window on the lower right corner from any location on our website - Response is typically within 24 business hours.
Phone - Customers can also call our main number, 858-274-1203 and choose option 2. Generally customers will leave a detailed message with phone number, email and description of the problem. The RealSimGear support team will respond with a return call or email with helpful information. Response is generally within 24 hours
** Free support options do not include remote login assistance
Paid Support Options
Remote login assistance: $199/hr - A member of the support team will schedule a time with you to remotely access the system, evaluate the issue, and remotely solve if possible.
If you are unsure that you need remote support, or would like to discuss your options before purchasing an hour of remote support we welcome your email to: support@realsimgear.com where a member of our support team can evaluate your situation and provide the best options for you.
Proactive Maintenance and Premium Support
Our Proactive Maintenance and Premium Support plans vary from $499 - $2349/year depending on the system you have purchased. With this service, you have access to a priority email/phone number for all issues related to your simulator system or hardware and response time is typically 4 business hours. A support technician will schedule a time to remotely connect to your system, perform any required/necessary updates as well as solve any issues found or reported.
** Please contact the RealSimGear Sales team via sales@realsimgear.com for more information.